Refunds & Returns Policy

At Vozen, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.

1. Returns Eligibility

To qualify for a return, the following conditions must be met:

• The item must be unused, in its original packaging, and in the same condition as received.
• Returns must be requested within [X] days of receiving the order.
• Proof of purchase (order number or receipt) is required.
• Some items are non-returnable (see below).

2. Non-Returnable Items

Certain products are final sale and cannot be returned, including:

• Digital downloads or gift cards.
• Personalized or customized items.
• Items marked as final sale or clearance.

3. How to Initiate a Return

If you wish to return an item, follow these steps:

1. Contact our support team at [Your Contact Email] with your order number and reason for return.
2. We will provide you with return instructions, including the shipping address.
3. Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within [X] business days to your original payment method.

• Late or missing refunds? If you haven’t received your refund, please check with your bank or credit card provider. If issues persist, contact us at [Your Contact Email].

5. Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange, email us at [Your Contact Email] with a photo of the damaged product.

6. Cancellations

If you need to cancel an order, please contact us within [X] hours of purchase. Orders that have already been processed or shipped cannot be canceled.

7. Contact Us

If you have any questions about our Refund & Return Policy, feel free to reach out to our customer support team:

📧 Email: [Your Contact Email]
📍 Address: 44 Sheen Ln, London SW14 8LP, United Kingdom

We value your satisfaction and are here to assist you! 😊