Thank you for shopping with us! We want to ensure your shopping experience is smooth and enjoyable. Below are the details regarding our shipping policies.

1. Order Processing Time

Orders are typically processed within 1-3 business days (excluding weekends and holidays). You will receive a notification once your order has been processed and shipped.

2. Shipping Methods and Delivery Times

We offer the following shipping methods:

• Standard Shipping: Estimated delivery time is 5-7 business days.
• Express Shipping: Estimated delivery time is 2-3 business days.

Please note that shipping times may vary depending on your location and any unforeseen delays with the courier services.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight, dimensions of your order, and the destination.

• Free Shipping: We offer free shipping for orders.

4. International Shipping

We currently don’t offer international shipping.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your delivery.

6. Missing or Damaged Items

If you have received a damaged item or believe your order is missing, please contact us within 7 days of receiving your order. We will investigate the issue and provide assistance.

7. Address Accuracy

Please ensure that your shipping address is correct at checkout. We are not responsible for delays or issues caused by incorrect or incomplete address information.

8. Shipping Restrictions

Certain items may have shipping restrictions due to their size, weight, or nature. We will notify you if any items in your order cannot be shipped to your location.

9. Contact Us

If you have any questions or concerns about shipping, feel free to contact us at:

• Email: contact@vozen.shop
• Phone: +44 20 8878 7600

Thank you for choosing us! We appreciate your business.